It is granted solely at the moderator's discretion.)
We have four flairs to offer! PM the Mods with a GCX screenshot (or other proof), and we'll add flair proudly proclaiming your expertise! No rank is an indication that the person is always, or even mostly, correct. However, if a response is rude, irrelevant, or harmful, please report it. Do upvote interesting questions and helpful answers.ĭownvoting questions you feel are annoying or repetitive is counterproductive. All comments should have some relation to their parent.Ĩ. Top-level comments should contain an answer to the question(s) in the post.
Answers must be within the bounds of Apple’s EULA.įor a list of subjects inappropriate for /r/AppleHelp, see Guideline 2 above. People come here for help, so please don't shove them right back out the door. Rudeness will not be tolerated! Suggesting someone "Google it" is a good example of this. Fixing problems over the internet is incredibly difficult! Guidelines for Readers We're here to help, and this is the easiest way for us to do that.
If posting the same question in multiple places, include links to the other threads.If posting a log or crash report, upload it to Gist.
Photos or screenshots of the issue Mac or iOS device.Your model of Mac, iPhone, iPad, iPod, etcetera.Please make sure to include the following: Bypassing an Activation Lock or firmware password.Ĭertain information may be crucial for solving issues.If you are running a beta or developer preview, head over to /r/AppleHelp_Betas. Developer Previews and AppleSeed Betas.Questions must be within the bounds of Apple’s EULA.Ĭertain subjects are not appropriate for /r/AppleHelp, including: Readers attempting to help you deserve thank-you's and upvotes! Also, after finding a solution, please make sure to mark your post using the "edit solved status" (or "flair") button.Ģ.
Read about it and download it on this Apple KB page.į-Secure has also released a removal tool, which you can download here.Check our /r/AppleHelp FAQ and basic troubleshooting guide before posting. Run the following commands in Terminal: defaults delete ~/.MacOSX/environment DYLD_INSERT_LIBRARIESįinally, delete the files obtained in steps 9 and 11.Īpple has released an official tool for uninstalling the malware. Otherwise, run the following command in Terminal: grep -a -o '_ldpath_*' %path_obtained_in_step9% Your system is already clean of this variant if you got an error message similar to the following: "The domain/default pair of (/Users/joe/.MacOSX/environment, DYLD_INSERT_LIBRARIES) does not exist" Run the following command in Terminal: defaults read ~/.MacOSX/environment DYLD_INSERT_LIBRARIES Sudo chmod 644 /Applications/Safari.app/Contents/ist`ĭelete the files obtained in steps 2 and 5 Run the following commands in Terminal (first make sure there is only one entry, from step 2): sudo defaults delete /Applications/Safari.app/Contents/Info LSEnvironment` Otherwise, run the following command in Terminal: grep -a -o '_ldpath_*' %path_obtained_in_step2% Proceed to step 8 if you got the following error message: "The domain/default pair of (/Applications/Safari.app/Contents/Info, LSEnvironment) does not exist" Take note of the value, DYLD_INSERT_LIBRARIES Run the following command in Terminal: defaults read /Applications/Safari.app/Contents/Info LSEnvironment You can follow these instructions from F-Secure to uninstall/remove the malware: